How working with Culiene works.

Starting a plan

• Service begins with a conversation about how you eat, who is in your household, your goals and any allergies or dietary needs. Your plan and start date are confirmed by email.
• Every client receives a one-time container kit (premium ceramic and glass containers with insulated bags, in two full sets). The kit is paid upfront, is yours to keep, and is not refunded. Broken or lost containers are replaced at cost.

Menus

• Menus follow the seasons and what our farms have that week, built around your preferences and restrictions.
• You receive the next week's menu by email before service starts and have 24 hours to review it and request changes. After that window the menu is final for that week.
• Specific ingredients may be substituted when a farm's harvest changes; we will always respect your allergies and restrictions.

Delivery

• We deliver Monday, Wednesday and Friday, generally between 7am to 2pm. On delivery day we text you a one hour window.
• You do not need to be home. Tell us where to leave the bags, or give us access to put your meals in your fridge, or name an office address.
• Once delivered, food safety depends on prompt refrigeration. Insulated bags keep meals cold for a limited time; please put meals away as soon as you can.
• Leave the previous set of containers out on delivery day and we take them back. Containers not returned over several deliveries may be charged at cost.

Changes, guests and travel

• Plan changes take effect at the start of your next billing cycle.
• Extra days are charged at your plan's per-day rate; adult guests at $110 per meal and children at $40 per meal. Requests with less than 7 days notice add 15%.
• Blocks of 12 or 24 service weeks may skip a week with 7 days notice. Unused weeks expire at the end of the window: 18 weeks for a 12 week block, 32 weeks for a 24 week block.
• Custom prep and events are booked 7 days ahead at the rates on the Plans page. Less notice adds 15%. For larger events, ingredients are paid upfront.

Billing

• Performance Nutrition and Farm to Table plans are billed monthly. Family Style plans are billed weekly. Service week blocks and container kits are paid upfront.
• We accept ACH, wire transfer, check or cash. Credit cards are accepted with a 3% service charge.
• Invoices are due on receipt. Service may pause if an invoice remains unpaid after a reminder.

Cancellation

• Give us 7 days notice before your next scheduled delivery.
• If you paid for a block of service weeks, the weeks you used are recalculated at the standard 4 week rate and the remaining balance is refunded at 75%.
• Container kits are yours to keep and are not refunded.
• We may end service with 7 days notice, refunding any unused prepaid weeks in full, if we can no longer serve your area or your requirements safely.

Allergies and dietary needs

We accommodate all dietary restrictions and special needs and build your menu around them. Our kitchen handles many ingredients, including common allergens. For serious allergies, tell us before you start; we will walk you through exactly how your food is prepared so you can decide whether our process is right for you. You are responsible for keeping your allergy information with us up to date.

Our responsibility

We take care of the food from farm to your fridge. Once delivered, storage, reheating and serving are in your hands; we provide reheating instructions with every delivery. To the extent the law allows, our liability for any claim related to the service is limited to the amount you paid for the delivery concerned. Nothing here limits liability that cannot be limited by law.

This website

The text, photographs and logo on this site belong to Culiene Meals or are used with permission and may not be reused without written consent. Prices and details on the site are informational; your confirmation email governs your plan.

Contact and changes

Questions about these terms: max@culiene.com or 458-256-1379. If we change these terms we will update the date at the top of this page and email current clients about significant changes. These terms are governed by the laws of the State of California.